Comments on: Jomashop Review: 2025 Guide to the Grey Market Watch Seller [Updated]

By: Michael Winters

Michael Winters — Wed, 13 Mar 2024 19:27:51 +0000

Item was defective. Refund process was too difficult. Did not get full refund. Representative on phone was short with me and rude. She sounded like she had a very frustrating job and that should tell you something about this company. Why risk it with Jomashop when other large companies I will not name promise customers satisfaction. Check other authentic review cites and BBB before giving them your money.

By: Scott

Scott — Thu, 07 Mar 2024 00:06:54 +0000

Bought loads without issue, I usually factor in taxes and a service into the price. Just bought an Alpina Alpiner 4 automatic GMT for £715 inc taxes and international shipping. UK retail was £1880 and cheapest I saw in the sale here was £1380. Only issue is the deals drag you in and you’re always looking for the next one…

By: JJ

JJ — Mon, 10 Jul 2023 14:43:05 +0000

I have purchased 4 watches from Jomashop (one was an attempted purchase, only received 3). All of the watches I received were genuine (double checked by inspecting the movements, also paperwork, box, etc). However, their shipping and customer service are hit-or-miss. For example, the 4th watch I tried to purchase was listed as in-stock but after not receiving if for a couple of weeks I contacted them, only to be told (after contacting them twice and waiting several days) that it was out-of-stock. However on Ebay, they continued to sell that watch, listing as in-stock. The first purchase was the only one that went smoothly. Watches 2 and 3 got “lost” and they were rather slow to respond (I contacted them many times over the course of a week). Their customer service from my experience, is fairly shoddy.

By: Jamie

Jamie — Sun, 18 Jun 2023 13:28:02 +0000

I’ve bought 3 watches from Jomashop over the years

Baumé & Mercier Classima Chronograph
Hamilton Khaki Air Race GMT
Hamilton Khaki Field Day Date Auto

The first two I have had for 10 years, my B&M was sent in for warranty repairs and I had no issues. Air Race is flawless. Got the Hamilton field day date last year and no issues. Always came with box and instruction book.

I just purchased the fourth, Omega Seamaster 300M. This one I hesitated on because of the price and should I spend extra for piece of mind. However I decided that the savings was worth the risk based on past experience. I don’t buy to resell so Basically at 2 to 5 years are banking on the watch working as expected.

By: John F.

John F. — Wed, 14 Jun 2023 21:00:51 +0000

In reply to Michael Lutz. I also paid $29.95 for next day delivery, and the watch should have arrived today but it did not. I don't mind waiting a day extra for the watch but I feel they should refund the shipping charge, which normally would have been free. We'll see what they do.

By: Jason

Jason — Tue, 13 Jun 2023 20:39:47 +0000

I have bought numerous watches and have come with all info and boxes as well as 6 bottles of cologne and all were legit and verified serial numbers and all checked out. I highly recommend them for mid level watches and all colognes. I would always worry if I am dropping $5k-$10k or more on a watch without a warranty.

By: gilsson

gilsson — Wed, 31 May 2023 21:08:04 +0000

Great article explaining the JOMASHOP business model.

A friend of mine bought an Omega Seamaster Planet Ocean from them a few years ago without any issues and we’re considering a Cartier watch that JOMASHOP has on hand, for my wife.

By: Tony

Tony — Wed, 30 Nov 2022 01:05:44 +0000

I have purchased three Breitling watches, three bottles of Creed and a couple pair of sunglasses over the last year. Everything went perfectly except for the last watch which I had difficulty setting, I was not familiar with the operation, Joma responded to my email with detailed instructions and solved the issue.

By: Brock

Brock — Wed, 27 Apr 2022 22:07:58 +0000

In reply to Howard Hersh. Sorry to hear that! I've always found their customer support to be responsive. Have you tried contacting them on social media?

By: Howard Hersh

Howard Hersh — Tue, 19 Apr 2022 21:04:42 +0000

Thanks for the article. I bought a Hamilton Khaki Field Mechanical from Jomashop. (Before reading your article, I’m afraid.) It arrived without a warranty card of any kind and missing the instruction booklet. It made me concerned that the watch had been returned from a previous purchaser. Jomashop is unreachable now by phone or chat, and emails go unanswered. I love the watch and would be happy to exchange for a model that had all the proper accompanying warranty card and instructions, i.e., looked new in all respects. Any thoughts or advice?